User Tech Support Specialist | Remote Teaching Jobs

Job Responsibilities : User Tech Support Specialist

Office Address : Fort Worth, Texas, United States

Educational requirements : No Education Requirements

Supporting the Most Exciting and Meaningful Missions in the World

User Tech Support Specialist

Principal Accountabilities

  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
  • Provide accurate and timely logging of problems and resolution for problems in the Enterprise Service Management software tool
  • Administer user accounts via Active Directory, group membership and rights assignment based on established procedures
  • Escalate problems as appropriate following Service Desk procedures
  • Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers throughout the problem resolution process
  • Deploy personal computer (PC) hardware and software including imaging of Microsoft Operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
  • Monitor enterprise systems and responds to events through the use of SolarWinds, SCCM, and SCOM
  • Perform other duties as assigned

Knowledge & Skills

  • Knowledge of current Microsoft desktop operating system and application software
  • Demonstrated knowledge of personal computer hardware configuration and setup
  • Excellent Telephone and face-to-face communication skills
  • Excellent knowledge of service desk processes and functions in support of end-user computing needs
  • Demonstrated writing and typing ability
  • Demonstrated ability to manage multiple priorities and follow through on projects to completion

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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