Job Responsibilities : Bilingual Credit Representative I – Evenings (Start Date 3/21)
Salary : 20 per HOUR
Company : TD Bank
Location : Remote US
Educational requirements: High School
TD Description
About TD Bank America’s Most Convenient Bank® TD Bank America’s Most Convenient Bank is one of the 10 largest banks in the U.S. providing over 9.8 million customers with a full range of retail small business and commercial banking products and services at more than 1100 convenient locations throughout the Northeast Mid-Atlantic Metro D.C. the Carolinas and Florida. In addition TD Auto Finance a division of TD Bank N.A. offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill N.J.
We offer a competitive salary and benefits program including comprehensive affordable health care through medical dental and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Job Description
The US Credit Cards & Unsecured Lending (CCUL) Credit Representative I assist with TD credit card customer and small business applications credit decision process and servicing existing accounts.
Job Requirements
Must be eligible for employment under regulatory standards applicable to the position.
- Handles and decisions basic application processing
- Create new lines of credit and credit line increases
- Checks information to ensure data integrity by comparing findings to credit applications and system information
- Helps check and verify information in system vs. applications to ensure accuracy
- Orders obtain and utilize credit reports and other applicable credit history information
- Assists with the individual customer and small business applications credit decision process
- Communicates with customers as needed obtaining information explaining credit decisions and other related issues
- Reviews findings and results presented by the underwriting system
- Responds to telephone written and other inquiries regarding account balances interest rates charges statement requests and other issues as applicable
- Resolves problems immediately within authority defer for additional research or forwards to supervision or dispute resolution as needed
- Authorizes finance and other charge givebacks when appropriate and within limits of authority
- Refers Customer disputes to the research area
Qualifications
- High School Diploma or equivalent experience
- 0-2 Years of related experience
- Analytical ability and computer skills to understand and use automated underwriting system
- Organized and detail-oriented
- Ability to work in a high-volume deadline-driven environment
- Good communication skills both verbal and written
- Limited credit authority as applicable
- Must be available to work a variable schedule which may include nights and weekends
Job Category – Primary
Call Center
Job Category(s)
Call Center
Hours
40
Hours/Availability Detail
40
Business Line
TD Bank AMCB
Time Type
Full Time
Employment Type
Regular
Pay Range
$20.75 – $29.00 hourly
Country
United States
State
North Carolina New Jersey South Carolina
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