Scheduling Specialist (Access Team) – Cardiology | Remote Marketing Jobs

Job Responsibilities : Scheduling Specialist (Access Team) – Cardiology

Office Address : Scarborough, Maine, United States

Educational requirements : High School

Summary

  • Maine Medical Partners’ Cardiology Practice is currently accepting applications for an immediate opening on their access call center team. This is an opportunity to work within a small, tight-knit group of three, assisting with inbound calls. These calls consist of patients looking to schedule appointments or schedule appropriate testing. In addition, incoming calls may consist of patients with either symptoms or clinical questions that would require pre-screening and the forwarding to the appropriate clinical professionals.

    This is a Monday through Friday, 8 a.m. to 5 p.m. role, working onsite in Scarborough.

  • Position Summary

    • Position is responsible for performing appointment scheduling for a high-volume multi-physician specialty care practice, including coordination of surgeries, and/or surgical procedures at multiple locations.

  • Required Minimum Knowledge, Skills, and Abilities (KSAs)

    • Education: High school graduate or equivalent preferred.

    • License/Certifications: N/A

    • Experience: N/A

    • Knowledge and skills in using office equipment.

    • Knowledge of customer service concepts and techniques.

    • Excellent organizational skills with the ability to accomplish multiple tasks and have the flexibility to meet changing demands on a daily basis.

    • Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.

    • Excellent customer service skills.

    • Strong computer skills.

    • Ability to read, understand and follow oral and written instructions.

    • Ability to maintain confidentiality.

    • Ability to work independently and as a team member with minimal direct supervision.

    • Ability to maintain a professional manner even under stressful situations.

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